Post by brian on Mar 12, 2008 8:54:57 GMT -5
Had the Yildiz out twice. The first it was flawless, about 50 rounds. The Second time, well, it will not fire the second shot. Changed the selector, still will not fire the second shot.
Called Academy in OKC and talked to a man named John. I asked him what can be done, He stated that it is my responsibility to handle the repairs, they will not help. He claims that their FFL is an jeopardy for doing this. BULL____! Called an Academy in Katy TX, talked to a manager named Barney, he stated that its their responsibility to work as a liaison between the consumer and the manufacturer. I told him about my conversation with the man in OKC. He directed me to call Customer Service and they would deal with the store in the OKC area. It is normal for me to have to pay shipping, an thats okay. But for a retail business to tell me that I am on my own with a product that they sold me not more than two weeks ago, come on. OKC told me that it is easier for me to send it back that it is for Academy, I agree, less paper work. But, if the retailer is involved with the manufacturer, on the behalf of the customer, it carries more influence, and the manufacturer is more likely to do the right thing. Since Academy is the only store carrying this manufacturer in the USA, Yidiz will be more likely to want to keep what little business, in the U.S. that they do have.
Will update later...
Called Academy in OKC and talked to a man named John. I asked him what can be done, He stated that it is my responsibility to handle the repairs, they will not help. He claims that their FFL is an jeopardy for doing this. BULL____! Called an Academy in Katy TX, talked to a manager named Barney, he stated that its their responsibility to work as a liaison between the consumer and the manufacturer. I told him about my conversation with the man in OKC. He directed me to call Customer Service and they would deal with the store in the OKC area. It is normal for me to have to pay shipping, an thats okay. But for a retail business to tell me that I am on my own with a product that they sold me not more than two weeks ago, come on. OKC told me that it is easier for me to send it back that it is for Academy, I agree, less paper work. But, if the retailer is involved with the manufacturer, on the behalf of the customer, it carries more influence, and the manufacturer is more likely to do the right thing. Since Academy is the only store carrying this manufacturer in the USA, Yidiz will be more likely to want to keep what little business, in the U.S. that they do have.
Will update later...
